Castrol Consumer FAQs

How long will it take to receive my order?

Please allow 3 – 5 days for your order to arrive if you are within the U.K.

Can I order for delivery outside of the U.K.?

Yes, you can. Once you have entered your delivery address, our website will calculate a delivery cost based on that location. Delivery times and costs vary according to where the delivery is being made. If you have any questions relating to the availability of non-U.K. deliveries, please contact us via our live chat, email address or phone number and we’d be delighted to assist.

How will my order be delivered?

If your delivery address is within the U.K. orders will be delivered by Royal Mail on their tracked 48 service. For orders outside of the U.K. we will use a tracked courier service suitable for the delivery location. We will advise you of these details once your order is confirmed.

What happens if I change my mind or if the item doesn’t fit?

That’s no problem, you have 30 days to return the item for a full refund. Please refer to Shipping and Returns at the footer of the page for further details.

Will there be more official Castrol merchandise added to the range?

Yes, please watch this space! We are working on a number of exciting new Castrol merchandise lines which we hope you will love!

If you have any suggestions on products that you’d like to see as part of the official Castrol merchandise range, we would love to hear from you so please get in touch with us! Our details are on the Contact Us link above.